AI Integration & Automation

We configure the assistant to use approved information such as your service descriptions, FAQs and policies. This usually uses a business knowledge base rather than training a new AI model from scratch. We agree how that information will be reviewed and updated.

It can answer questions about rooms, facilities, check-in times, policies and nearby attractions, collect enquiries and hand conversations to staff. Live prices and availability require a supported booking-system integration; they are not guessed from static information.

We assess available APIs, access permissions and workflow requirements during discovery. The agreed scope identifies which integrations are supported, any third-party fees and which actions need staff approval.

We design fallback responses and a clear route to your team, then test common and difficult questions before launch. AI can make mistakes, so ongoing review and appropriate human oversight remain part of the solution.

Before implementation we agree what data is necessary, who can access it, retention settings and the AI providers involved. Setup, hosting, provider usage and ongoing support are scoped separately so expected costs are clear.